Ses. 3-5: Quality Tools and Topics

From the creator

MIT 16.660J Introduction to Lean Six Sigma Methods, IAP 2012 View the complete course: http://ocw.mit.edu/16-660JIAP12 Instructor: Annalisa L. Weigel This session covers why quality is essential to Lean in achieving customer satisfaction. The instructor presents various tools for ensuring quality and discusses why inspection is an ineffective means of producing high quality products and services. License: Creative Commons BY-NC-SA More information at http://ocw.mit.edu/terms More courses at http://ocw.mit.edu

Published 2014-03-06 · Watch on YouTube ↗
Availability and playback restrictions are controlled by the original channel.