Resolve support cases with multi-agent workflows | ODSP915

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See how a multi-agent system diagnoses and resolves support cases across partner ecosystems. This demo showcases the Agentic Partners Integration AI quickstarts, built on Azure and Red Hat OpenShift AI (ARO) with MCP and open-source components. Learn how agents share context, orchestrate actions, and automate resolution. Leave with a reference architecture and patterns to build your own agentic workflows. 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀: * Carlos Camacho 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: This is one of many sessions from the Microsoft Build 2026 event. View even more sessions on-demand and learn about Microsoft Build at https://build.microsoft.com ODSP915 | English (US) | Agents & apps Pre-recorded | (200) Intermediate #MSBuild Chapters: 0:00 - Introduction by Carlos and Sharon from Red Hat 00:00:05 - Overview: Deploying MCP server from MCP catalog 00:00:50 - System architecture overview: Multiple layers explained 00:02:11 - No Custom Code Required — Direct Deployment from MCP Catalog 00:03:00 - Routing agent detects intent and delegates to Azure support agent 00:03:39 - Routing and execution of MCP tools for new query 00:03:51 - Output generated as markdown file with Azure web app best practices 00:04:13 - Audit logging implemented using OpenTelemetry to track application events 00:05:10 - Josh’s lack of department membership prevents agents from responding

Published 2026-06-03 · Watch on YouTube ↗
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