Operationalizing Contact Center efficiency with AI

From the creator

Watch this episode with @ruthieyakubu and Anand J on how Ujet is modernizing digital and in-app experiences by unifying the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. An exceptional conversation with Anand Janefalkar, CEO of Ujet, who have raised over $114M in funding for their AI-Driven real-time communication platform that makes things easy for customers and businesses to instantly connect so they can resolve problems faster. Ujet's Virtual Agent supports intelligent conversational AI for a more natural human-like conversation across voice and messaging channels. In this episode, we will discuss how the company is going beyond the traditional Virtual Agents by providing call center support using advanced NLP, cyber security protections and multimodality virtual and human agent support in order to provide exceptional customer experiences. 👩‍💻 Hands-on learning Resources: Azure LUIS: https://aka.ms/TELearnLuis Azure BotFramework: https://aka.ms/TELearnBotService Azure Speech-to-Text: https://aka.ms/TELearnSpeechServices Azure Text Analytics: https://aka.ms/TELearnTextAnalytics Azure Translator: https://aka.ms/TELearnTranslator 📌Let's connect: Follow Ruth Yakubu: https://twitter.com/ruthieyakubu Follow Tech Exceptions: https://twitter.com/TechExceptions Follow Ujet: https://twitter.com/UJETcx 🔔Subscribe to our channel for more AI and Data epis

Published 2021-03-17 · Watch on YouTube ↗
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