Exposing bad telecom customer service | Marketplace

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Why can telecom customer service lines feel so frustrating? We put Canada’s top telecom companies to the test after hearing from so many about poor customer service, and speak with call centre insiders who reveal what’s contributed to the decline in quality. producer/director MADELINE McNAIR associate producer TOMI RAJI senior researcher DANIELA SILVA reporter ASHA TOMLINSON editor SCOTT NEWMAN cameras NORMAN ARNOLD JOHN LESAVAGE DAVE MacINTOSH JON CASTELL JEORGE SADI BRIAN MACKAY CORNELIUS GREENWAY OUSAMA FARAG audio IGAL PETEL MIKE MYRDEN additional footage CONGRESO DE LOS DIPUTADOS art director DAVID ABRAHAMS special thanks MARITIME NOON WITH BOB MURPHY social media producers CAROLINE GDYCZYNSKI HARPUNEET NIJJAR DANNY BURKE colour correction KYLE J. SMITH sound mix DANY TREMBLAY MARIANA HUTTEN resource coordinator MARC CORMIER news rollout LAURA THOMPSON BOBBY HRISTOVA packaging editor BENNY KOSHY packaging producer MARY-ANN VENDITTI senior producer RAJ AHLUWALIA executive producer NELISHA VELLANI first broadcast MARCH 20th, 2026 »»» Subscribe to CBC News to watch more videos: http://bit.ly/1RreYWS For breaking news, video, audio and in-depth coverage: https://www.cbc.ca/news Follow CBC News on TikTok: https://www.tiktok.com/@cbcnews Subscribe to CBC News on Snapchat: https://bit.ly/3leaWsr Subscribe to CBC News on WhatsApp: https://www.whatsapp.com/channel/0029Vb6MSjH9Bb63S9tbQa1Y Download the CBC News app for iOS: http://apple.co/25mpsUz Do

Published 2026-03-20 · Watch on YouTube ↗
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