Conversational AI and human agents working together

From the creator

Many customer care systems combine conversational AI with live agents. Users may want to talk to a live agent either because the bot does not understand the user (AI limitation), or the request cannot be automated and requires a human action (application-specific limitation). In this session, we cover an overall approach to "human in the loop". We will show you how to build bots that combine conversational AI and human agents for delightful customer experiences. Learn More: Create a new LUIS app https://aka.ms/LUISBuild2020 The AI Show's Favorite links: Don't miss new episodes, subscribe to the AI Show https://aka.ms/aishowsubscribe Create a Free account (Azure) https://aka.ms/aishow-seth-azurefree

Published 2020-05-17 · Watch on YouTube ↗
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