Confronting Newegg Face-to-Face

From the creator

We flew out to Newegg's HQ to meet with the company about its egregious customer service shortcomings and to give the company a chance to fix itself -- or dig the hole deeper. Support Us! Grab a coaster, mousemat, etc: https://store.gamersnexus.net/ The best way to support our reporting, our detailed testing, and our lab build-out is to grab a high-quality item from our store (and get something useful in return!). Our 3D component coasters are on back-order and will arrive soon (these sold out in just 36 HOURS last time!), so make sure you get one: https://store.gamersnexus.net/products/3d-coaster-pack-4-component-coasters Our Red & Black HUD desk-sized mouse mat with custom red rubber underside is in stock & shipping now! https://store.gamersnexus.net/products/gn-red-black-hud-mouse-mat You can also grab one of our highly durable PC building modmats here: https://store.gamersnexus.net/products/modmat-volt-large Or one of our PC maintenance toolkits here: https://store.gamersnexus.net/products/gamersnexus-tear-down-toolkit This interview is UNCUT for full transparency. You can make your own decision on how you feel about Newegg's response (and stick around for our thoughts at the end). WATCH PART 1, DISCOVERING THE ISSUE: https://www.youtube.com/watch?v=2fnXsmXzphI WATCH PART 2, IT GETS WORSE: https://www.youtube.com/watch?v=CL-eB_Bv5Ik WATCH PART 3, NEWEGG RESPONDS: https://www.youtube.com/watch?v=-wECJJveifw Full Newegg Saga playlist: https://www.youtube.com/watch?v=2f

Published 2022-02-22 · Watch on YouTube ↗
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